Documentation Index
Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt
Use this file to discover all available pages before exploring further.
Split your workflow into different paths based on conditions. The workflow evaluates each path’s conditions and follows the first one that matches.
Configuration
A condition node has two or more paths. Each path has:
| Field | Required | Description |
|---|
| Label | Yes | A name for this path (e.g., “Interested”, “No answer”) |
| Conditions | Yes | One or more rules to evaluate |
| Default | — | One path must be marked as the default fallback |
Condition rules
Each condition evaluates a field against a value using an operator.
| Field | Required | Description |
|---|
| Field | Yes | The data field to check (contact field, trigger data, or previous step output) |
| Operator | Yes | How to compare |
| Value | Yes | The value to compare against |
Available fields
- Contact fields —
firstName, lastName, email, phone, businessName
- Trigger data —
tagName, channel, outcome, message, or any webhook payload field
- Custom fields — Any custom field on the contact
- Previous step outputs — Reference outputs from earlier actions using dot notation (e.g.,
nodeId.outcome)
Operators
| Operator | Description | Example |
|---|
| Equals | Exact match | outcome equals “completed” |
| Not equals | Does not match | outcome not equals “voicemail” |
| Contains | Text includes value | message contains “pricing” |
| Not contains | Text excludes value | email not contains “spam” |
| Greater than | Numeric comparison | durationSeconds greater than 60 |
| Less than | Numeric comparison | durationSeconds less than 10 |
| Starts with | Text begins with | phone starts with “+1” |
| Ends with | Text ends with | email ends with “@gmail.com” |
| Is empty | Field has no value | email is empty |
| Is not empty | Field has a value | phone is not empty |
Date operators
Date-typed custom fields (see Contacts → Custom fields) support a separate operator set that compares calendar dates rather than string values.
| Operator | Description | Example |
|---|
| Before | The field’s date is earlier than the value | renewalDate before 2026-06-01 |
| After | The field’s date is later than the value | renewalDate after 2026-01-01 |
| Equals | The field’s date is exactly the value | birthday equals 2026-05-02 |
| In Between | The field’s date is within an inclusive range | renewalDate in between 2026-04-01 and 2026-04-30 |
YYYY-MM-DD form. The same operators are also available in the Contacts page filter bar.
Example
Route by call outcome:
Trigger: Conversation ended → Agent Type: voice
| Path | Condition | Then |
|---|
| Interested | outcome equals “completed” | Send follow-up email |
| Voicemail | outcome equals “voicemail” | Wait 4 hours → Retry call |
| No answer | outcome equals “no_answer” | Send SMS |
| Default | — | Add “needs-review” tag |
| Path | Condition | Then |
|---|
| SMS reply | channel equals “sms” | Slack message to #sms-replies |
| Instagram DM | channel equals “instagram” | Slack message to #social |
| Default | — | Slack message to #general |
