Configuration
A condition node has two or more paths. Each path has:| Field | Required | Description |
|---|---|---|
| Label | Yes | A name for this path (e.g., “Interested”, “No answer”) |
| Conditions | Yes | One or more rules to evaluate |
| Default | — | One path must be marked as the default fallback |
Condition rules
Each condition evaluates a field against a value using an operator.| Field | Required | Description |
|---|---|---|
| Field | Yes | The data field to check (contact field, trigger data, or previous step output) |
| Operator | Yes | How to compare |
| Value | Yes | The value to compare against |
Available fields
- Contact fields —
firstName,lastName,email,phone,businessName,dnc - Trigger data —
tagName,channel,outcome,message, or any webhook payload field - Custom fields — Any custom field on the contact
- Previous step outputs — Reference outputs from earlier actions using dot notation (e.g.,
nodeId.outcome)
Do Not Contact (DNC)
dnc is a boolean field on every contact. It is set to true when the contact has opted out (STOP keyword on SMS, unsubscribe link on email, or a manual flag in the contact panel). Branching on DNC lets you suppress outreach for opted-out contacts while still letting the workflow continue down a “log only” path.
| Operator | Description | Example |
|---|---|---|
| Equals | DNC has a specific value | dnc equals true |
| Not equals | DNC does not have that value | dnc not equals true |
| Path | Condition | Then |
|---|---|---|
| DNC | dnc equals true | Slack message to #compliance, end |
| Default | — | Send SMS / Send Email / Voice call |
Operators
| Operator | Description | Example |
|---|---|---|
| Equals | Exact match | outcome equals “completed” |
| Not equals | Does not match | outcome not equals “voicemail” |
| Contains | Text includes value | message contains “pricing” |
| Not contains | Text excludes value | email not contains “spam” |
| Greater than | Numeric comparison | durationSeconds greater than 60 |
| Less than | Numeric comparison | durationSeconds less than 10 |
| Starts with | Text begins with | phone starts with “+1” |
| Ends with | Text ends with | email ends with “@gmail.com” |
| Is empty | Field has no value | email is empty |
| Is not empty | Field has a value | phone is not empty |
Date operators
Date-typed custom fields (see Contacts → Custom fields) support a separate operator set that compares calendar dates rather than string values.| Operator | Description | Example |
|---|---|---|
| Before | The field’s date is earlier than the value | renewalDate before 2026-06-01 |
| After | The field’s date is later than the value | renewalDate after 2026-01-01 |
| Equals | The field’s date is exactly the value | birthday equals 2026-05-02 |
| In Between | The field’s date is within an inclusive range | renewalDate in between 2026-04-01 and 2026-04-30 |
YYYY-MM-DD form. The same operators are also available in the Contacts page filter bar.
Example
Route by call outcome: Trigger: Conversation ended → Agent Type: voice| Path | Condition | Then |
|---|---|---|
| Interested | outcome equals “completed” | Send follow-up email |
| Voicemail | outcome equals “voicemail” | Wait 4 hours → Retry call |
| No answer | outcome equals “no_answer” | Send SMS |
| Default | — | Add “needs-review” tag |
| Path | Condition | Then |
|---|---|---|
| SMS reply | channel equals “sms” | Slack message to #sms-replies |
| Instagram DM | channel equals “instagram” | Slack message to #social |
| Default | — | Slack message to #general |