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Make an outbound phone call using one of your AI voice agents. The agent handles the conversation automatically based on its prompt and configuration.

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Configuration

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How follow-ups work

When a call results in no-answer or voicemail, the configured behavior determines what happens next:
  • None — The workflow stops at this step. No retry, no next step.
  • Retry — The workflow schedules another call after the follow-up delay. This repeats up to the max follow-ups limit.
  • Continue — The workflow skips the retry and moves to the next action in the flow.
Follow-ups respect calling days and hours. If a retry is scheduled outside the calling window, it’s deferred to the next available time.

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Calling window and contact timezone

Calling days and hours are evaluated in the contact’s timezone, not your workspace timezone — so a 9 AM – 8 PM window means 9 AM – 8 PM where the contact is. Nedzo uses the contact’s Timezone field first, then the contact’s phone number. If it can’t determine one, the call is not placed. It is held rather than dialed against a UTC guess, which is what previously produced calls in the middle of the night. Some contacts carry your workspace’s timezone only because their phone number did not show where they are. Australian mobiles are a common case. Nedzo does not trust that zone for calls. It checks the phone number again, and if the number still gives no zone, the call is not placed. On the contact panel these contacts show a warning under Timezone: Not confirmed. To fix a held contact, open it in Contacts and choose its timezone, even if it is the same one, or correct the phone number. See Contact timezone.

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Output

After the call completes, the following data is available to subsequent steps:
dataExtracted requires extraction fields to be configured on the agent’s Settings > Conversation Analysis tab.
The Outcome field was previously labelled Disposition in the workflow builder. Only the label changed — the stored field is still outcome, so existing conditions and any saved {{steps.<id>.outcome}} reference keep working.When you build a condition on Outcome, the value picker offers both vocabularies: Classified by AI (the fixed Outcome values) and Call result (the fixed set above). Which one a given call carries depends on whether a conversation took place: a call with a transcript carries its AI-assigned Outcome, and a call with no transcript (for example, one that was never answered) carries a call result.

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Examples

Outreach with follow-up:
  1. Action: Voice call with sales agent
    • No-answer: Retry after 4 hours
    • Voicemail: Continue to next step
    • Max follow-ups: 3
    • Calling hours: 9 AM – 6 PM
    • Calling days: Mon–Fri
  2. Action: Send SMS — “Hi {{firstName}}, I tried to reach you. Let me know a good time to chat.”

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Timeout

Voice calls have a 5-minute timeout by default. If the call hasn’t connected within that time, it’s marked as failed. If the call is answered but the agent can’t start, the step does not wait for the timeout. It moves on right away with the outcome failed. Once the call connects, it runs until the conversation ends or until the agent’s Max call duration is reached, whichever comes first. The cap covers the whole call, including time after a transfer. See How Max call duration works.