Make an outbound phone call using one of your AI voice agents. The agent handles the conversation automatically based on its prompt and configuration.
Configuration
| Field | Required | Default | Description |
|---|
| Agent | Yes | — | Which voice agent handles the call. Only outbound voice agents are shown. |
| No-answer behavior | No | None | What happens when the contact doesn’t pick up: None (stop), Retry (call again), or Continue (move to next step). |
| Voicemail behavior | No | None | What happens when the call goes to voicemail: None, Retry, or Continue. |
| Max follow-ups | No | 0 | How many times to retry on no-answer or voicemail. Up to 15 attempts. |
| Follow-up delay | No | — | Wait time between retries. Set a number and unit (hours or days). |
| Calling days | No | All days | Restrict calls to specific days of the week (Mon–Sun). |
| Calling hours | No | All hours | Time window for calls, e.g., 9 AM – 8 PM. Uses the contact’s timezone. |
How follow-ups work
When a call results in no-answer or voicemail, the configured behavior determines what happens next:
- None — The workflow stops at this step. No retry, no next step.
- Retry — The workflow schedules another call after the follow-up delay. This repeats up to the max follow-ups limit.
- Continue — The workflow skips the retry and moves to the next action in the flow.
Follow-ups respect calling days and hours. If a retry is scheduled outside the calling window, it’s deferred to the next available time.
Output
After the call completes, the following data is available to subsequent steps:
| Field | Description |
|---|
callId | The call’s unique ID |
status | Call status |
callDisposition | The disposition category assigned by call analysis (e.g., Interested, Appointment Booked, Not Interested) |
successEvaluation | The success evaluation result — pass or fail |
dataExtracted | All extraction fields configured on the agent (e.g., budget, timeline) |
recordingUrl | URL to the call recording |
successEvaluation and dataExtracted require the corresponding features to be enabled on the agent’s Settings > Conversation Analysis tab. callDisposition replaces the previous “Call Outcome” output field.
Examples
Outreach with follow-up:
- Action: Voice call with sales agent
- No-answer: Retry after 4 hours
- Voicemail: Continue to next step
- Max follow-ups: 3
- Calling hours: 9 AM – 6 PM
- Calling days: Mon–Fri
- Action: Send SMS — “Hi
{{firstName}}, I tried to reach you. Let me know a good time to chat.”
Branch on success evaluation:
- Action: Voice call with qualification agent
- Action: Condition — Check
successEvaluation
- Path: pass → Send follow-up email with next steps
- Path: fail → Add “needs-review” tag to contact
Timeout
Voice calls have a 5-minute timeout by default. If the call hasn’t connected within that time, it’s marked as failed. 