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Make an outbound phone call using one of your AI voice agents. The agent handles the conversation automatically based on its prompt and configuration.

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Configuration

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How follow-ups work

When a call results in no-answer or voicemail, the configured behavior determines what happens next:
  • None — The workflow stops at this step. No retry, no next step.
  • Retry — The workflow schedules another call after the follow-up delay. This repeats up to the max follow-ups limit.
  • Continue — The workflow skips the retry and moves to the next action in the flow.
Follow-ups respect calling days and hours. If a retry is scheduled outside the calling window, it’s deferred to the next available time.

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Calling window and contact timezone

Calling days and hours are evaluated in the contact’s timezone, not your workspace timezone — so a 9 AM – 8 PM window means 9 AM – 8 PM where the contact is. Nedzo resolves the timezone from the contact’s phone number. If it can’t determine one, the call is not placed — it’s held rather than dialed against a UTC guess, which is what previously produced calls in the middle of the night. To fix a held contact, set its timezone on the contact record or correct the phone number.

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Output

After the call completes, the following data is available to subsequent steps:
dataExtracted requires extraction fields to be configured on the agent’s Settings > Conversation Analysis tab.
The Outcome field was previously labelled Disposition in the workflow builder. Only the label changed — the stored field is still outcome, so existing conditions and any saved {{steps.<id>.outcome}} reference keep working.When you build a condition on Outcome, the value picker offers both vocabularies: Classified by AI (the disposition labels your agent’s prompt produces) and Call result (the fixed set above). Which one a given call carries depends on whether call analysis is enabled on that agent.

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Examples

Outreach with follow-up:
  1. Action: Voice call with sales agent
    • No-answer: Retry after 4 hours
    • Voicemail: Continue to next step
    • Max follow-ups: 3
    • Calling hours: 9 AM – 6 PM
    • Calling days: Mon–Fri
  2. Action: Send SMS — “Hi {{firstName}}, I tried to reach you. Let me know a good time to chat.”

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Timeout

Voice calls have a 5-minute timeout by default. If the call hasn’t connected within that time, it’s marked as failed.