Skip to main content
Agents are the core of Nedzo. They handle conversations with your contacts across voice calls, text messages, and web chat. Each agent has its own personality, instructions, voice, and capabilities.

Agent Types

Voice, chat, and web agents

Prompt & Identity

System prompt, variables, voice, language, and AI model

Actions

Calendar booking, transfers, email, Slack, SMS, and webhooks

Knowledge Base

Give your agent context from files, websites, and text

Call Analysis

Success evaluation, summaries, dispositions, and data extraction

Active Hours

Schedule when inbound agents accept calls