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Your subscription lives in Settings > Subscription, split into a Billing page and a Usage page. This page walks through the Billing page tab by tab. Only workspace owners and admins can start, change, or cancel a subscription — other roles see the same tabs read-only.
See Plans & Pricing for what each plan includes and how outcomes/qualifications are billed.

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Starting a subscription

If your account doesn’t have an active plan yet, the Subscription tab shows the plan picker: Launch and Scale, side by side, with what’s included and the included outcome allowance for each.
  1. Click Get Started on the plan you want.
  2. Nedzo opens Stripe’s embedded checkout right in the page — enter your card and confirm.
  3. On completion, you’re returned to the Subscription tab and your plan is active immediately.
Subscribing through the Billing page charges your card right away — there’s no free trial on this path. (Enterprise contracts can include a negotiated trial period, set up directly by the Nedzo team.)
Enterprise isn’t offered here — it’s provisioned directly by the Nedzo team. See Enterprise.

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Changing plans

Once you have an active subscription, the Subscription tab shows your current plan with Change plan and Cancel actions (only between Launch and Scale — Enterprise changes go through your Nedzo contact). Upgrading (Launch → Scale) applies immediately:
  • Your allowance increases right away — usage from that point measures against the new plan’s allowance.
  • You’re charged a prorated amount for the rest of the current billing period.
  • If you’re still within a trial, there’s no proration charge — you’re simply billed the new plan when the trial ends.
Downgrading (Scale → Launch) applies at the end of your current billing period:
  • No charge now, and you keep your current (higher) allowance until the period ends.
  • Your plan switches automatically at the next billing date.

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Canceling and reactivating

Cancel ends your subscription at the end of the current billing period — you keep access until then, with no further charges after. You can Reactivate any time before the period ends to undo the cancellation and stay on your current plan. Once a subscription actually ends (not just scheduled to cancel), Ned features are no longer available for the workspace.

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Payment failures

If a scheduled charge fails (expired card, insufficient funds), Nedzo doesn’t cut you off immediately:
  1. First failure — Stripe retries automatically over the following days. Ned keeps working, and the account owner gets an email each time a retry fails.
  2. After the retry schedule is exhausted (about 14 days) — the subscription is marked unpaid and Ned features are frozen for the workspace until payment succeeds.
  3. Update your card and pay the open invoice (from the Payment details tab, or your Stripe payment email) — Ned access is restored automatically as soon as the payment goes through.

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Other tabs

  • Current period — Your projected total for the current billing cycle (base plan + usage so far), the date it will bill, and days remaining.
  • Invoices — Every past invoice, downloadable, with amount and status.
  • Payment details — The card on file (add or replace it) and your billing details (company name, billing address) used on invoices.