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Unibox is your unified inbox for all customer conversations — voice calls, SMS, email, WhatsApp, Instagram DMs, Messenger messages and web chat — all in one place. Every interaction across every channel shows up here, grouped by contact. No switching between tools.

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Layout

Unibox is a four-column workspace:
  1. Navigation rail (far left) — a compact rail for moving between Unibox and the rest of the platform
  2. Conversation list — your conversations, grouped by Today / Yesterday / Earlier, with tabs for All, Mine, Open and Snoozed
  3. Thread (center) — the full conversation history for the selected contact, with the composer at the bottom
  4. Details — contact info, tags and quick actions, or call details on a voice conversation
The details column is drag-resizable, and can be collapsed when you want more room for the thread. Below 1200px the layout adapts to the narrower viewport. Unibox supports both light and dark mode, following your system setting.

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What you can do

Conversations

View, filter, search, and manage conversations across all channels

Channels

How voice calls, SMS, email, Instagram, and Messenger appear in Unibox

AI Controls

Pause, resume, and manage AI responses in conversations