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Unibox is your unified inbox for all customer conversations — voice calls, SMS, email, Instagram DMs, and Messenger messages — all in one place. Every interaction across every channel shows up here, grouped by contact. No switching between tools.

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Layout

Unibox has three columns:
  1. Conversation list (left) — All your conversations, sorted by most recent activity
  2. Timeline (center) — The full conversation history for the selected contact
  3. Contact details (right) — Contact info and quick actions

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What you can do

Conversations

View, filter, search, and manage conversations across all channels

Channels

How voice calls, SMS, email, Instagram, and Messenger appear in Unibox

AI Controls

Pause, resume, and manage AI responses in conversations