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Unibox is your unified inbox for all customer conversations — voice calls, SMS, email, WhatsApp, Instagram DMs, Messenger messages and web chat — all in one place. Every interaction across every channel shows up here, grouped by contact. No switching between tools.

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Layout

Unibox is a four-column workspace:
  1. Sidebar (far left) — the main sidebar for moving between Unibox and the rest of the platform. It stays open or collapsed the way you left it. Use its toggle to collapse it when you want more room.
  2. Conversation list — your conversations, grouped by Today / Yesterday / Earlier, with tabs for All, Mine, Unread and Snoozed
  3. Thread (center) — the full conversation history for the selected contact, with the composer at the bottom
  4. Details — contact info, tags and quick actions, or call details on a voice conversation
The details column is drag-resizable, and can be collapsed when you want more room for the thread. Below 1200px the layout adapts to the narrower viewport. Unibox supports both light and dark mode, following your system setting.

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What you can do

Conversations

View, filter, search, and manage conversations across all channels

Channels

How voice calls, SMS, email, Instagram, and Messenger appear in Unibox

AI Controls

Pause, resume, and manage AI responses in conversations