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Nedzo can tell people they are dealing with an AI, and that a call is being recorded. Both are off by default. You turn each one on yourself, per channel, and nothing is ever forced on you based on where a contact is calling from. Find these under Ned → Deploy, in the Compliance section of each channel.

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What you can turn on

Recording consent is phone-only on purpose. There is nothing to consent to recording on chat or email.

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Turning them on

  1. Open Ned → Deploy
  2. Pick the channel: Phone, Chat, or Email
  3. Find the Compliance section
  4. Toggle AI disclosure on, and on Phone also Recording consent if you want it
Each row shows On or Off so you can see the current state without opening it.

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What the contact hears or reads

The wording is fixed, so you do not have to write it. Your business name is filled in automatically.

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Phone

The message plays at the very start of the call, before your agent’s opening line.
  • AI disclosure only: “Please note that you’re speaking with an AI assistant from your business.”
  • Recording consent only: “Please note that this call is being recorded for quality and training purposes.”
  • Both on: the two are combined into one sentence, so the caller hears a single preamble instead of two.

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Chat

Sent as the first message of a new AI-handled conversation: “Please note that you’re chatting with an AI assistant from your business.”

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Email

Included in the first reply: “Please note that this message was sent by an AI assistant from your business.”

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Languages

The text matches your agent’s language. Eight are covered: English, Spanish, French, German, Portuguese, Dutch, Chinese, and Japanese. You do not need to translate anything.

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Testing it

The Test preview shows the disclosure too, on phone, chat, and email. So you can turn a toggle on and hear or read exactly what a real contact would get before you go live.

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Things worth knowing

  • Off by default. An agent you never touch behaves exactly as it does today.
  • Per channel, per agent. Turning AI disclosure on for Chat does not turn it on for Email.
  • Never forced. Nedzo does not switch these on for you based on the caller’s location. Whether you need them is your call.
  • One preamble, not two. With both phone settings on, the caller hears one combined sentence.
If you operate in the EU, the AI Act (Article 50) expects people to be told when they are interacting with an AI. That covers phone, chat, and email, which is why AI disclosure is available on all three. Recording consent rules vary by country and by US state. Nedzo gives you the switches; which ones you need is a decision for you and your legal advisor.