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Every workspace on an account shares the same plan allowance and the same wallet. One busy workspace can use up minutes and money meant for the others. Monthly limits stop that. Each workspace can have three optional limits: All three reset when your account’s billing period renews, together with your included minutes and messages.
Agencies use these to give each client workspace its own share. For example, give a client 300 minutes and a 50walletbudgetamonth.Oncetheyusethe300minutes,theircallsdrawonthewallet.Oncetheyspend50 wallet budget a month. Once they use the 300 minutes, their calls draw on the wallet. Once they spend 50 from it, their calls stop until the next period.

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Who can set them

Only the account owner can set or change limits. Admins can see the limits and what each workspace used, but can’t change them. The stop email tells admins to ask the owner.

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Set a limit

  1. Open Settings > Admin > Workspaces.
  2. Open the workspace.
  3. Find the Monthly limits card.
  4. Type a number in Minutes, Messages or Wallet spend.
  5. Click Save.
How the boxes work:
  • Empty means no limit. This is the default. Clear a box to remove its limit.
  • 0 is a real limit. A minute limit of 0 means the workspace never uses included minutes, so every call is paid from the wallet. A spend limit of $0 means the workspace can’t spend from the wallet at all.
  • Minutes and Messages take whole numbers, for example 300.
  • Wallet spend takes dollars, for example 200 or 200.50.
  • Only the limits you changed are saved. The others keep their value.
  • If Nedzo can’t save a limit, the card shows why. For example, a minute limit needs a plan that has a rate for extra minutes.

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What the card shows

Under each limit, the card shows what the workspace used this period:
  • 120 of 300 minutes used this period
  • 450 of 500 messages used this period
  • 32.10of32.10 of 50.00 spent this period
It also warns you when a limit is reached: If the card can’t load the limits, the boxes say Unavailable instead of No limit.

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When a workspace stops

A workspace stops taking new calls and messages when it can’t pay for them. This happens when:
  • it reached its wallet spend limit, or
  • its included minutes or messages are used (its own limit, or the account’s whole allowance), and the wallet is empty with nothing to refill it.
Calls already running finish. They are only cut off when the account runs out of both included minutes and wallet balance. If Nedzo can’t read a workspace’s limits, it does not let that workspace start new paid calls or messages until it can. A limit is never skipped by mistake.

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The stop email

When a workspace stops, the account owner and admins get an email. The subject says what stopped, for example Calls stopped in Acme Dental or Messages stopped in Acme Dental. The email says why it stopped and what fixes it: Each workspace sends at most one stop email a day, so a busy workspace doesn’t flood your inbox.