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White label puts your brand on the app in place of Nedzo’s. You set it up in Settings > Admin > White label. White label comes with the VIP plan or a custom contract plan. Business, Agency, and Pro don’t include it, and you can’t buy it as an add-on. For who has it and what the branding covers, see White-label branding.

Custom domains

The Custom Domains card has three domains. Each one is optional, and each one is a subdomain you own. Use a different subdomain for each one. One domain can’t be two of them.

Set up a domain

  1. Open Settings > Admin > White label.
  2. Under Custom Domains, type the domain in its field.
  3. Click Setup. The domain shows Pending, with the CNAME record to add.
  4. Copy the CNAME record and add it at your DNS provider.
  5. Click Check. Once your DNS change is live, the domain shows Verified.
Nedzo also checks pending domains every minute, so you can leave the page and come back later. To remove a domain, click the trash icon next to it.

Your widget on your domain

Once your Widget Domain shows Verified, the Widget card in each agent’s Settings tab gives install code that loads from your domain instead of cdn.nedzo.ai. If your API Domain shows Verified, the code names it, with or without a widget domain. The widget then talks to your API domain. Code already on your website keeps loading from cdn.nedzo.ai. To move it, copy the code from the Widget card again and replace the old code on every page that has it. See Embedding on your site. If the Widget card can’t load your domains, it says We couldn’t load your custom domains, so this code uses the default domain. Reload the page before you copy the code. Opening your widget domain in a browser shows a not found page. That is expected: the domain only serves the widget.

When a domain doesn’t work

  • Pending for a long time. Your DNS provider doesn’t have the CNAME record yet, or it doesn’t match. Compare it with the record on the card, then click Check. DNS changes can take a while to go live.
  • Failed. The domain couldn’t be verified. The card shows the CNAME record only while a domain is pending, so remove the domain and set it up again to see the record. Then fix the record at your DNS provider.
  • This domain is already used as your app domain. The domain is already one of your other two. Use a different subdomain. The message names the type it’s used as.
  • This domain is already in use by another account. Another account has set it up. Use a different domain.
  • Custom domains are part of white-label, which comes with the VIP and Enterprise plans. Your account doesn’t have white label right now, so you can’t set up or remove a domain. Your plan doesn’t include it, or your subscription isn’t active. Here, Enterprise means a custom contract plan.
  • Your domains stop working. This happens when you leave VIP or your custom contract plan for a plan without it, when your subscription is frozen or ends, or when an account that had white-label from before turns it off. Your domains stay set up. The Widget card goes back to code that loads from cdn.nedzo.ai, and your API domain stops taking requests. A widget whose code names your API domain stops working until you have white-label again. See White-label branding.

Signup on your domain

Nobody can sign up for a new account on your domain. The signup page there says Sign up isn’t available here. Ask your agency for access., with a Log in button, or Log out if you are signed in. New accounts are made only on Nedzo’s own sites, such as app.nedzo.ai. To give a client access, invite them. See Invite a member. Login, password reset and invites keep working on your domain.