All conversations are grouped by contact. If a contact has a voice call, an SMS thread, and an Instagram DM, they all appear under one entry.Documentation Index
Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt
Use this file to discover all available pages before exploring further.
Conversation list
The left column shows all your conversations with:- Contact name (bold if unread)
- Latest message preview
- Timestamp (relative — 5m, 2h, 1d)
- Blue dot for unread conversations
- Unread count badge
Filtering
By status
Switch between two views at the top:- Open — Shows only unread conversations that need attention
- All — Shows everything, including conversations you’ve already read
By channel
Use the channel filter dropdown to show only conversations from a specific channel:- Call
- SMS
- Messenger
- Web Agent
Search
Search by contact name, message content, or phone number. Results update in real time as you type.Managing conversations
Closing conversations
Click Close in the timeline header to mark a conversation as read. It moves out of the “Open” view.Bulk actions
Select multiple conversations using the checkboxes in the conversation list:- Click the checkbox on individual conversations, or use Select All
- In the “Open” view: click Close selection to mark all as read
- In the “All” view: click Open selection to mark as unread
Real-time updates
New messages and calls appear instantly — no need to refresh. Unibox uses real-time subscriptions to keep everything up to date.Timeline
The center column shows the full conversation history for a contact, merged across all channels in chronological order.Voice calls
Each call shows:- Audio player with waveform — play, pause, and scrub through the recording
- Call details (expandable) — direction, duration, outcome, cost breakdown
- Full transcript (expandable) — every line of the conversation, labeled by speaker
Messages
SMS, email, Instagram, and Messenger messages appear as chat bubbles:- Outbound messages — right-aligned, blue background
- Inbound messages — left-aligned, gray background
- AI responses — marked with an “AI” badge
- Team member messages — show the sender’s name
- Email messages — card layout with From, To, and Subject headers
Delivery status
Each outbound message shows its delivery status:| Icon | Status |
|---|---|
| Spinner | Sending |
| Single check | Sent |
| Double check (blue) | Delivered |
| Double check (pink) | Read |
| Red X | Failed |
Replying
Send messages directly from Unibox using the composer at the bottom of the timeline.Switching channels
Use the mode dropdown to pick which channel to reply through — SMS, Email, Instagram, or Messenger. The composer updates based on the selected channel.SMS
- Select which phone number to send from
- Character counter shows segment count (160 characters per segment)
- Max 1,600 characters
- Add recipients in the “To:” field
- Supports multiple recipients
- Subject auto-filled as a reply to the original thread
Keyboard shortcut
Press Cmd+Enter (Mac) or Ctrl+Enter (Windows) to send.Contact details
Toggle the right column to see contact info:- Name — A single field for the contact’s full name. The system auto-parses it: the first word is stored as the first name, and the rest as the last name.
- Phone number and email
- Quick actions: Call, Email
- Channel-specific info (Instagram username, Facebook Page, etc.)