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Set a weekly schedule for when your inbound voice agent is available to take calls. Outside of active hours, calls won’t be answered by the agent. This feature is only available for inbound voice agents. Configure it from the Settings tab under Advanced Settings.

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Setting up a schedule

  1. Toggle Schedule enabled on
  2. For each day of the week, set the hours your agent should be available
  3. Toggle individual days on or off

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Time slots

Each day can have one or more time slots:
  • Set a From and To time for each slot
  • Times are in 30-minute increments (e.g., 9:00 AM, 9:30 AM, 10:00 AM)
  • Click Add time slot to add multiple windows per day (e.g., morning and afternoon)
  • Remove a slot by clicking the X next to it

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Overnight schedules

If your To time is earlier than your From time, Nedzo treats it as an overnight window. For example, 10:00 PM to 6:00 AM means the agent is active through the night. An +overnight label appears to confirm this.

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Copying schedules

Instead of configuring each day manually, copy one day’s schedule to others:
  1. Set up the hours for one day
  2. Click the Copy button on that day
  3. Choose where to apply it:
    • Individual days (checkboxes)
    • All weekdays
    • Weekends
    • All days

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Outside active hours

When a call comes in outside the scheduled hours, the agent won’t pick up. You can pair this with your phone provider’s settings to route calls to voicemail or another number during off-hours.