Plans are managed from Settings > Subscription > Billing. See Managing your subscription for how to subscribe, change plans, and handle payment issues.
Plans
Launch gets you live on voice, chat, and email with Ned AI Agent, the unified inbox, and AI knowledge/help desk — everything you need for self-serve onboarding.
Scale adds WhatsApp and social channels (Instagram, Messenger), workflows and advanced automation, batch calling, warm transfers, and assisted onboarding.
Enterprise is a custom contract negotiated with sales — custom base fee, allowances, and overage rates, plus the white-label add-on included. It’s never available through self-serve checkout; see Enterprise below.
Launch and Scale are the only plans available through in-app checkout. Enterprise is provisioned directly by the Nedzo team once your contract is signed.
Outcomes and qualifications
Every plan meters two things:
Ned scores every finished conversation automatically — you don’t tag or configure anything. A conversation only counts as billable when Ned actually reached a resolution or a qualification decision; conversations with no clear outcome (abandoned, no answer, unresolved) don’t count against your allowance.
Usage past your plan’s included allowance bills automatically at the overage rate above — there’s no hard cutoff, and Ned keeps working. Track your usage any time from Settings > Subscription > Usage, which breaks down outcomes and qualifications over the current billing period (or any prior period).
If your outcome or qualification usage is trending high, set a usage alert from the Usage page so you’re notified before it drives up your bill.
Usage-based charges
On top of the monthly plan fee and any outcome/qualification overage, these are billed as you use them and itemized on your invoice each period:
These rates are usage-based (cost plus a small margin, with a minimum floor per unit) and appear as separate line items on your invoice — they’re independent of your outcome/qualification allowance.