Plans are managed from Settings > Subscription > Billing. See Managing your subscription for how to subscribe, change plans, and handle payment issues.
Plans
Pay yearly and you get two months free.
Usage past your plan’s included minutes and messages bills at the overage rate:
Business, Agency, and Pro are bought from Settings > Subscription > Billing. VIP is set up with you, not bought online. We agree your minutes, messages, and white-label setup, then turn it on. See VIP below.
Seats
A seat is one member of your workspace. Every plan comes with a set number:
Extra seats cost $29 per seat, per month. You buy them yourself with Add seats on the Team seats card, on the Plan tab of Settings > Subscription > Billing. No sales call, no waiting. On a monthly plan, extra seats show as their own line on your plan invoice. See Extra seats for how adding and removing seats is charged.
Extra seats are sold on Business, Agency, and Pro only. VIP already has unlimited seats.
Usage-based charges
On top of the monthly plan fee, these are billed as you use them and itemized on your invoice each period:
Call minutes, SMS, WhatsApp, and email rates are usage-based (cost plus a small margin, with a minimum floor per unit). Phone number rental is a flat price, not cost-derived. All of them appear as separate line items on your invoice.
Phone number rental
The flat $0.99 applies to local US and Canada numbers, which are the numbers available to buy in the dashboard. Toll-free and premium/non-geographic numbers aren’t offered for purchase. Two things to know about how it’s charged:- The first month is prorated. You pay for the days remaining in the current billing period at purchase, not a full month. The full $0.99 is charged from the next renewal onward.
- Each number is its own invoice line. If you rent four numbers you’ll see four lines, each labeled with the number, rather than one bundled “phone numbers” charge. Makes it straightforward to see what you’re paying for and to reconcile after adding or removing a number mid-period.
Add-ons
Add-ons are flat monthly charges on top of your plan fee. Turn them on from Settings > Subscription > Billing, on the Plan tab under your plan.White-label branding
With white-label on, your custom domain shows your brand and never Nedzo’s.- Logo. Your uploaded logo shows across the app. If you haven’t uploaded one, a grey tile with the first letter of your brand name shows in its place. With no brand name, the tile is blank.
- Browser tab. The tab shows your brand name, or your domain name if no brand name is set. The tab icon is your uploaded favicon, or blank if you haven’t uploaded one. The Nedzo icon never shows on your domain, not even while the page loads.
- Unibox. AI messages show your workspace icon or logo. If neither is set, they show the first letter of the agent’s name, or of your brand name.
HIPAA compliance works on every plan. You need a signed BAA before you can buy it, so contact support to get one in place. The in-app toggle stays disabled until the add-on is active. See HIPAA compliance.