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Documentation Index

Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt

Use this file to discover all available pages before exploring further.

The knowledge base gives your agent access to information it can reference during conversations. When a contact asks a question, the agent searches the knowledge base for relevant content and uses it to respond accurately. Configure knowledge sources from the Knowledge tab.

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Source types

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Website

Add a URL and Nedzo crawls the page content. Good for:
  • FAQ pages
  • Product documentation
  • Pricing pages
  • Company information

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File

Upload documents for your agent to reference. Supported formats include PDFs and other common document types. Good for:
  • Product catalogs
  • Policy documents
  • Training materials
  • Price lists

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Text

Paste text directly. Good for:
  • Quick notes or context
  • Frequently asked questions
  • Scripts and talking points
  • Temporary information

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Managing knowledge

Click Manage on the Knowledge tab to open the knowledge panel. From here you can:
  • Browse all knowledge items in your workspace
  • Search by name or content
  • Filter by type (Website, File, Text)
  • Link existing knowledge items to your agent
  • Unlink items you no longer need on this agent
  • Create new knowledge items directly
Knowledge items are shared across your workspace. One item can be linked to multiple agents, so you don’t have to duplicate content.

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How it works

When a contact asks a question, the agent:
  1. Searches the linked knowledge base for relevant content using semantic search
  2. Finds the most relevant passages based on meaning, not just keywords
  3. Uses them as context to generate an accurate response
  4. Cites the information naturally in the conversation
The agent only references knowledge you’ve linked to it — not knowledge from other agents in your workspace.

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Source attribution

When the AI uses content from your knowledge base, responses include numbered superscript citations (¹, ², ³) inline with the text. A footer at the bottom of the message lists all cited sources. For website sources, each citation links directly to the original URL. Clicking a citation or footer entry opens the source page in a new tab. File uploads and text sources do not include clickable links since there is no URL to reference — they still show the citation number and source name in the footer.

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Tips

  • Keep content focused — Smaller, specific documents perform better than large general ones
  • Update regularly — Remove outdated information and add new content as your business changes
  • Use descriptive names — Name your knowledge items clearly so you can find them easily
  • Test your agent — After adding knowledge, test the agent to make sure it uses the information correctly