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After every voice call, Nedzo can automatically analyze the conversation. Configure these features from the Settings tab under Conversation Analysis.

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Summary generation

Generate a concise summary of every call. When enabled, each call gets an automatic summary that includes:
  • Key discussion points
  • Outcomes and decisions
  • Action items
  • Any notable details
Summaries appear on the call detail page in your dashboard. You can customize the summary prompt to focus on what matters to your business. Custom prompt example: “Summarize the call focusing on: the contact’s main pain point, any pricing discussed, and the agreed next steps.”

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Call disposition

Automatically classify the outcome of each call into a category. Disposition categories: You can customize the disposition prompt to adjust how calls are classified.

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Data extraction

Extract structured data from conversations automatically. This is useful for pulling out specific information that your team needs.

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Adding extraction fields

  1. Click Add Field under Data Extraction
  2. Configure the field:
  1. The agent extracts this data from every call

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Field types

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Use cases

  • Budget — Extract the contact’s stated budget (Number)
  • Decision timeline — When they plan to make a decision (Text)
  • Has authority — Whether they’re the decision maker (Yes/No)
  • Pain points — Main challenges mentioned (Text)
  • Competitor — Any competitor names mentioned (Text)
Extracted data appears on the call detail page and can be used for filtering and reporting.