Skip to main content
Send an email as part of your workflow. Emails are sent from your custom domain or the default nedzo-mail.com domain. Replies are tracked in Unibox.

​
Configuration

​
Body mode

The Send Email action supports two modes for composing the email body: Fixed mode is the default. You write the full email body in the Body field with variable support. AI Generated mode lets the AI write the email. The AI uses the conversation context (call transcript, previous steps, contact data) to compose a relevant email. Add an Instruction to guide what the AI should write — for example, “Summarize the key points discussed in the call and include next steps” or “Write a follow-up thanking them for their time”.
When using AI Generated mode, the Instruction field is optional but recommended. Without it, the AI composes the email based on conversation context alone. With it, you get more control over tone, content, and structure.

​
Variables

Personalize the subject and body with variables:
Available variables: {{firstName}}, {{lastName}}, {{email}}, {{phone}}, {{businessName}}, plus any trigger data or previous step outputs.

​
Custom domain

If you’ve set up a custom email domain in Settings > Integrations > Email, emails are sent from that domain. The domain must be DNS-verified before emails can be sent. Without a custom domain, emails are sent from nedzo-mail.com. Setting up your own domain improves deliverability and brand recognition.

​
Reply tracking

When a contact replies to a workflow email, the reply appears in Unibox under that contact’s conversation. An inbound webhook route is automatically configured for your domain.

​
Example

Send a summary after a call:
  1. Trigger: Conversation ended → Agent Type: voice
  2. Condition: Outcome equals “completed”
  3. Action: Send email
    • Recipient: Contact
    • From name: Your Company
    • Subject: “Summary of our conversation”
    • Body: “Hi {{firstName}}, thanks for taking the time to speak with us. Here’s a quick recap of what we discussed…”