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Pause the workflow before continuing to the next step. Use delays to time your follow-ups, avoid sending messages too quickly, or schedule actions for specific days.

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Delay types

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Duration

Wait for a fixed amount of time. Ranges: 1 minute minimum, 60 days maximum. Example: Wait 2 hours after a call before sending a follow-up SMS.

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Until day

Wait until a specific day of the week and time. If the specified day/time has already passed this week, it waits until next week. Example: Wait until Monday at 9:00 AM to start outbound calls for the week.

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Until date

Wait until a specific calendar date and time. Example: Wait until a product launch date before sending announcement emails.

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Timezone

All delay types are timezone-aware based on your browser’s timezone at the time you configure the delay. The exact resume timestamp is calculated and stored, so the workflow resumes at the correct time regardless of daylight saving changes.

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During the wait

While a workflow is waiting:
  • The execution status shows as Waiting
  • The scheduled resume time is recorded
  • The workflow automatically resumes when the wait period ends

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Example

Drip sequence:
  1. Trigger: Contact created
  2. Action: Send email — Welcome message
  3. Action: Wait 1 day
  4. Action: Send email — Getting started guide
  5. Action: Wait 3 days
  6. Action: Voice call with onboarding agent