Workflow triggers - Nedzo

A trigger is the event that kicks off your workflow. Every workflow starts with exactly one trigger node. When the event occurs, Nedzo checks if any active, published workflows match, and runs them.

Available triggers

Trigger	Fires when…
Contact Created	A new contact is added to your workspace
Contact Tagged	A tag is added to or removed from a contact
Contact Replied	A contact sends an inbound message
Conversation Ended	A voice call, chat conversation, or web agent session ends
Webhook	An external system sends a POST request
Schedule	A set time arrives (one-time or recurring)

Filters

Most triggers support filters that narrow down when the workflow should run. Filters use AND logic — all filters must match for the workflow to fire. If you don’t add any filters, the trigger fires on every matching event.

Deduplication

By default, triggers include a 1-minute deduplication window. If the same event fires multiple times for the same contact within that window, only the first one runs the workflow.

Setting	Default	Range
Enabled	Yes	On/Off
Window	1 minute	1 minute – 24 hours

You can adjust the window or disable deduplication entirely in the trigger settings.