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A trigger is the event that kicks off your workflow. Every workflow starts with exactly one trigger node. When the event occurs, Nedzo checks if any active, published workflows match, and runs them.

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Available triggers

TriggerFires when…
Contact CreatedA new contact is added to your workspace
Contact TaggedA tag is added to or removed from a contact
Contact RepliedA contact sends an inbound message
Conversation EndedA voice call, chat conversation, or web agent session ends
WebhookAn external system sends a POST request
ScheduleA set time arrives (one-time or recurring)

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Filters

Most triggers support filters that narrow down when the workflow should run. Filters use AND logic — all filters must match for the workflow to fire. If you don’t add any filters, the trigger fires on every matching event.

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Deduplication

By default, triggers include a 1-minute deduplication window. If the same event fires multiple times for the same contact within that window, only the first one runs the workflow.
SettingDefaultRange
EnabledYesOn/Off
Window1 minute1 minute – 24 hours
You can adjust the window or disable deduplication entirely in the trigger settings.