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Documentation Index

Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt

Use this file to discover all available pages before exploring further.

Connect your Instagram Business or Creator account to sync DMs into Unibox and respond with AI.

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What it does

  • DM sync — Instagram direct messages appear in Unibox alongside calls and other conversations
  • AI responses — Your agents can respond to Instagram DMs automatically
  • Unified inbox — Manage all conversations from one place

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Requirements

  • An Instagram Business or Instagram Creator account
  • A Facebook Page linked to your Instagram account
  • Admin access to the Facebook Page
Instagram’s API works through Facebook Pages, so you’ll connect via Facebook first.

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How to connect

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1. Connect Facebook

  1. Go to Settings > Integrations in your dashboard
  2. Find Instagram and click Connect
  3. Sign in with your Facebook account
  4. Grant access to your Facebook Pages

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2. Select your page

After connecting Facebook, you’ll see a list of your Facebook Pages that have a linked Instagram account:
  1. Select the page connected to the Instagram account you want to use
  2. Click Connect
  3. Your Instagram DMs will start syncing to Unibox

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How it works

Once connected:
  1. New Instagram DMs are received via webhook and appear in Unibox
  2. You can view and reply to messages directly from the dashboard
  3. If an AI agent is configured, it can respond automatically
  4. All conversation history is tracked in one thread per contact

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Permissions

Nedzo requests Facebook permissions to:
  • View your Pages — To list pages with linked Instagram accounts
  • Manage Page messages — To send and receive Instagram DMs through the Page
  • Access Instagram account info — To identify the linked Instagram account

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Disconnecting

  1. Go to Settings > Integrations
  2. Click Disconnect on the Instagram card
This removes the page connection but keeps your Facebook OAuth. To fully disconnect, also remove the Facebook connection. You can revoke app access from your Facebook Business settings.