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Ned Identity

Your AI agent introduces itself by name and signs emails with it. By default that name is Ned. You can change it to anything that fits your brand.

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Where to find it

Go to Settings → Ned AI Agent → Customizations → Ned identity. The setting sits between Subscription and Channels in the settings menu.

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What it changes

The name applies everywhere the agent speaks to a customer: One name covers every channel. You can’t set a different name per channel.

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What it does not change

Labels in your own dashboard stay the same. If you rename the agent to “Ava”, your team still sees the same menus and pages they saw before. Only the customer-facing name changes.

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Setting a name

  1. Open Settings → Ned AI Agent.
  2. Under Customizations, find Ned identity.
  3. Type the name you want.
  4. The change saves on its own.
The name applies to new messages right away. Messages already sent keep the name they were sent with.

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Clearing the field

Leave the field empty and the agent goes back to Ned. There’s no separate reset button — an empty field is the reset.

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Examples

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Notes

  • The name is set once for the whole workspace, not per agent role.
  • Long names work but read badly in an email sign-off. Keep it short.
  • The setting takes plain text. Emoji and formatting aren’t supported.