> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Unibox

> Manage all customer conversations across voice, SMS, email, Instagram, and Messenger in one unified inbox. Filter, search, and respond.

Unibox is your unified inbox for all customer conversations — voice calls, SMS, email, Instagram DMs, and Messenger messages — all in one place.

Every interaction across every channel shows up here, grouped by contact. No switching between tools.

## Layout

Unibox has three columns:

1. **Conversation list** (left) — All your conversations, sorted by most recent activity
2. **Timeline** (center) — The full conversation history for the selected contact
3. **Contact details** (right) — Contact info and quick actions

## What you can do

<CardGroup cols={2}>
  <Card title="Conversations" icon="messages" href="/unibox/conversations">
    View, filter, search, and manage conversations across all channels
  </Card>

  <Card title="Channels" icon="tower-broadcast" href="/unibox/channels">
    How voice calls, SMS, email, Instagram, and Messenger appear in Unibox
  </Card>

  <Card title="AI Controls" icon="robot" href="/unibox/ai-controls">
    Pause, resume, and manage AI responses in conversations
  </Card>
</CardGroup>