> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans & Pricing

> Nedzo's tiered plans — Launch, Scale, and Enterprise. What's included, how outcome and qualification usage bills, and how telephony and email usage are charged.

Nedzo bills on a simple model: a flat monthly plan that includes a set number of AI-handled **outcomes** and **qualifications**, plus usage-based charges for the channels you actually use.

<Note>
  Plans are managed from **Settings > Subscription > Billing**. See [Managing your subscription](/billing/managing-your-subscription) for how to subscribe, change plans, and handle payment issues.
</Note>

## Plans

| Plan           | Price                       | Outcomes included            | Qualifications included   | Seats  | Concurrent calls |
| -------------- | --------------------------- | ---------------------------- | ------------------------- | ------ | ---------------- |
| **Launch**     | \$299/month                 | 150/month                    | 10/month                  | 3      | 5                |
| **Scale**      | \$499/month                 | 250/month                    | 10/month                  | 10     | 15               |
| **Enterprise** | Custom (from \$3,000/month) | Custom (1,500/month default) | Custom (10/month default) | Custom | Custom           |

**Launch** gets you live on voice, chat, and email with Ned AI Agent, the unified inbox, and AI knowledge/help desk — everything you need for self-serve onboarding.

**Scale** adds WhatsApp and social channels (Instagram, Messenger), workflows and advanced automation, batch calling, warm transfers, and assisted onboarding.

**Enterprise** is a custom contract negotiated with sales — custom base fee, allowances, and overage rates, plus the white-label add-on included. It's never available through self-serve checkout; see [Enterprise](#enterprise) below.

<Note>
  Launch and Scale are the only plans available through in-app checkout. Enterprise is provisioned directly by the Nedzo team once your contract is signed.
</Note>

## Outcomes and qualifications

Every plan meters two things:

| Meter              | What it counts                                                                                                  | Overage rate             |
| ------------------ | --------------------------------------------------------------------------------------------------------------- | ------------------------ |
| **Outcomes**       | A service conversation Ned resolved for your customer (confirmed or assumed resolution, or a completed handoff) | \$1.99 per outcome       |
| **Qualifications** | A sales lead Ned qualified or disqualified for your team                                                        | \$9.99 per qualification |

Ned scores every finished conversation automatically — you don't tag or configure anything. A conversation only counts as billable when Ned actually reached a resolution or a qualification decision; conversations with no clear outcome (abandoned, no answer, unresolved) don't count against your allowance.

Usage past your plan's included allowance bills automatically at the overage rate above — there's no hard cutoff, and Ned keeps working. Track your usage any time from **Settings > Subscription > Usage**, which breaks down outcomes and qualifications over the current billing period (or any prior period).

<Note>
  If your outcome or qualification usage is trending high, set a usage alert from the Usage page so you're notified before it drives up your bill.
</Note>

## Usage-based charges

On top of the monthly plan fee and any outcome/qualification overage, these are billed as you use them and itemized on your invoice each period:

| Item                                     | Billed as                           |
| ---------------------------------------- | ----------------------------------- |
| Call minutes (voice, inbound + outbound) | Per minute                          |
| SMS                                      | Per message                         |
| WhatsApp messages                        | Per message                         |
| Phone number rental                      | Per number, per month (from \$0.99) |
| Web call minutes (browser-based voice)   | Per minute                          |
| Outbound email sends                     | Per email                           |
| A2P 10DLC registration                   | Passed through at carrier cost      |

These rates are usage-based (cost plus a small margin, with a minimum floor per unit) and appear as separate line items on your invoice — they're independent of your outcome/qualification allowance.

## Enterprise

Enterprise plans are fully custom: a negotiated monthly (or quarterly/annual) base fee, custom outcome and qualification allowances, and — if negotiated — custom overage rates per meter. The white-label add-on is included at no extra charge.

Enterprise accounts don't go through the public plan picker or Embedded Checkout — they're set up directly by the Nedzo team based on your signed contract, including any trial period agreed in the contract. If you're interested in Enterprise, [contact support](mailto:support@nedzo.ai) or your Nedzo account contact.

Enterprise usage reporting (per-meter usage vs. allowance, reconciled totals) is available on request for any billing period.