> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Your Subscription

> Subscribe, upgrade, downgrade, cancel, and handle failed payments for your Nedzo plan. Everything on the Billing page, tab by tab.

Your subscription lives in **Settings > Subscription**, split into a **Billing** page and a **Usage** page. This page walks through the Billing page tab by tab. Only workspace **owners and admins** can start, change, or cancel a subscription — other roles see the same tabs read-only.

<Note>
  See [Plans & Pricing](/billing/plans) for what each plan includes and how outcomes/qualifications are billed.
</Note>

## Starting a subscription

If your account doesn't have an active plan yet, the **Subscription** tab shows the plan picker: Launch and Scale, side by side, with what's included and the included outcome allowance for each.

1. Click **Get Started** on the plan you want.
2. Nedzo opens Stripe's embedded checkout right in the page — enter your card and confirm.
3. On completion, you're returned to the Subscription tab and your plan is active immediately.

<Warning>
  Subscribing through the Billing page charges your card right away — there's no free trial on this path. (Enterprise contracts can include a negotiated trial period, set up directly by the Nedzo team.)
</Warning>

Enterprise isn't offered here — it's provisioned directly by the Nedzo team. See [Enterprise](/billing/plans#enterprise).

## Changing plans

Once you have an active subscription, the Subscription tab shows your current plan with **Change plan** and **Cancel** actions (only between Launch and Scale — Enterprise changes go through your Nedzo contact).

**Upgrading** (Launch → Scale) applies immediately:

* Your allowance increases right away — usage from that point measures against the new plan's allowance.
* You're charged a prorated amount for the rest of the current billing period.
* If you're still within a trial, there's no proration charge — you're simply billed the new plan when the trial ends.

**Downgrading** (Scale → Launch) applies at the end of your current billing period:

* No charge now, and you keep your current (higher) allowance until the period ends.
* Your plan switches automatically at the next billing date.

## Canceling and reactivating

**Cancel** ends your subscription at the end of the current billing period — you keep access until then, with no further charges after. You can **Reactivate** any time before the period ends to undo the cancellation and stay on your current plan.

Once a subscription actually ends (not just scheduled to cancel), Ned features are no longer available for the workspace.

## Payment failures

If a scheduled charge fails (expired card, insufficient funds), Nedzo doesn't cut you off immediately:

1. **First failure** — Stripe retries automatically over the following days. Ned keeps working, and the account owner gets an email each time a retry fails.
2. **After the retry schedule is exhausted** (about 14 days) — the subscription is marked unpaid and Ned features are frozen for the workspace until payment succeeds.
3. **Update your card and pay the open invoice** (from the **Payment details** tab, or your Stripe payment email) — Ned access is restored automatically as soon as the payment goes through.

## Other tabs

* **Current period** — Your projected total for the current billing cycle (base plan + usage so far), the date it will bill, and days remaining.
* **Invoices** — Every past invoice, downloadable, with amount and status.
* **Payment details** — The card on file (add or replace it) and your billing details (company name, billing address) used on invoices.