> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents overview

> Build and configure AI agents in Nedzo for voice calls, chat, and web agents. Set up prompts, knowledge bases, actions, call analysis, and active hours.

Agents are the core of Nedzo. They handle conversations with your contacts across voice calls, text messages, and web chat. Each agent has its own personality, instructions, voice, and capabilities.

<CardGroup cols={2}>
  <Card title="Agent Types" icon="robot" href="/agents/voice-agents">
    Voice, chat, and web agents
  </Card>

  <Card title="Prompt & Identity" icon="brain" href="/agents/prompts-and-models">
    System prompt, variables, voice, language, and AI model
  </Card>

  <Card title="Actions" icon="bolt" href="/agents/actions">
    Calendar booking, transfers, email, Slack, SMS, and webhooks
  </Card>

  <Card title="Knowledge Base" icon="book" href="/agents/knowledge-base">
    Give your agent context from files, websites, and text
  </Card>

  <Card title="Call Analysis" icon="chart-bar" href="/agents/call-analysis">
    Success evaluation, summaries, dispositions, and data extraction
  </Card>

  <Card title="Active Hours" icon="clock" href="/agents/active-hours">
    Schedule when inbound agents accept calls
  </Card>
</CardGroup>