> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Ned Identity

> Change the name your AI agent goes by in conversations across chat, voice, email and web.

# Ned Identity

Your AI agent introduces itself by name and signs emails with it. By default that name is **Ned**. You can change it to anything that fits your brand.

## Where to find it

Go to **Settings → Ned AI Agent → Customizations → Ned identity**.

The setting sits between **Subscription** and **Channels** in the settings menu.

## What it changes

The name applies everywhere the agent speaks to a customer:

| Channel | Where the name appears                        |
| ------- | --------------------------------------------- |
| `Email` | The sign-off at the end of every reply        |
| `Chat`  | How the agent introduces itself               |
| `Voice` | How the agent says its own name on a call     |
| `Web`   | How the agent introduces itself in the widget |

One name covers every channel. You can't set a different name per channel.

## What it does not change

Labels in your own dashboard stay the same. If you rename the agent to "Ava", your team still sees the same menus and pages they saw before. Only the customer-facing name changes.

## Setting a name

1. Open **Settings → Ned AI Agent**.
2. Under **Customizations**, find **Ned identity**.
3. Type the name you want.
4. The change saves on its own.

The name applies to new messages right away. Messages already sent keep the name they were sent with.

## Clearing the field

Leave the field empty and the agent goes back to **Ned**. There's no separate reset button — an empty field is the reset.

## Examples

| You type        | Customer sees           |
| --------------- | ----------------------- |
| `Ned`           | "Thanks, Ned"           |
| `Ava`           | "Thanks, Ava"           |
| `Sam from Acme` | "Thanks, Sam from Acme" |
| (empty)         | "Thanks, Ned"           |

## Notes

* The name is set once for the whole workspace, not per agent role.
* Long names work but read badly in an email sign-off. Keep it short.
* The setting takes plain text. Emoji and formatting aren't supported.