> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nedzo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Active hours

> Set a weekly schedule for when your inbound voice agent answers calls. Configure active hours, time zones, and behavior outside business hours.

Set a weekly schedule for when your inbound voice agent is available to take calls. Outside of active hours, calls won't be answered by the agent.

This feature is only available for **inbound voice agents**. Configure it from the **Settings** tab under **Advanced Settings**.

## Setting up a schedule

1. Toggle **Schedule enabled** on
2. For each day of the week, set the hours your agent should be available
3. Toggle individual days on or off

### Time slots

Each day can have one or more time slots:

* Set a **From** and **To** time for each slot
* Times are in 30-minute increments (e.g., 9:00 AM, 9:30 AM, 10:00 AM)
* Click **Add time slot** to add multiple windows per day (e.g., morning and afternoon)
* Remove a slot by clicking the **X** next to it

### Overnight schedules

If your **To** time is earlier than your **From** time, Nedzo treats it as an overnight window. For example, 10:00 PM to 6:00 AM means the agent is active through the night. An **+overnight** label appears to confirm this.

## Copying schedules

Instead of configuring each day manually, copy one day's schedule to others:

1. Set up the hours for one day
2. Click the **Copy** button on that day
3. Choose where to apply it:
   * Individual days (checkboxes)
   * All weekdays
   * Weekends
   * All days

## Outside active hours

When a call comes in outside the scheduled hours, the agent won't pick up. You can pair this with your phone provider's settings to route calls to voicemail or another number during off-hours.